In Spellbound, she was part of the people in the throne room who got cursed by Fiero by turning her and the others into statues. She and the others were free after her son Mateo defeated Fiero and reversed the spell.
In Navidad, she was one of the people to invite Elena to their Noche Buena party. Elena decided to attend all of them by having the party at Castillo Park. She was also one of those who thought it was a competition because of Dona Paloma, who lied about it so that she could get more money. After this, Elena sang a paranda. She apologized and celebrated Noche Buena with the rest of Avalor.
She first appears when she greets Sofia, who had arrived at Alacazar's house via Skylar and his fellow Jaquins. Sofia questions her about Alacazar and his magic, but Rafa claims that Sofia will not find what she is looking for there. She then closes the gate, which is when Mateo lets Sofia into the room where he keeps Alacazar's old magical stuff to help her after learning of her plight and seeing the Amulet of Avalor. After Elena tries to defeat Shuriki and failed, resulting in Sofia's family being captured and put in the dungeon, they retreat back to Mateo's house to regroup. Seeing Elena and realizing Sofia was telling her the truth earlier with looking for Alacazar, Rafa gave Mateo the spell to free Isabel, Luisa, and Francisco as she knew the spell herself, and due to the fact that she knows her son practices magic, even though Mateo dosen't know about it, showing that she did study up on some of her father's old spells after he disappeared.
The image gallery for Rafa may be viewed here.